Terms and Conditions
Introduction
Welcome to Equilibrium Climbing Station. By accessing our website, using our services, or visiting our facilities, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
General Terms
- Acceptance of Terms: By using our services or website, you agree to these terms and conditions. If you do not agree, please refrain from using our services.
- Modifications: Equilibrium Climbing Station reserves the right to update or modify these terms at any time. Changes will be posted on our website, and it is your responsibility to review them periodically.
Participation and Safety
- Participation Agreement: All visitors must complete the Participation Agreement prior to using our facilities. This ensures that all users are aware of the safety rules and guidelines.
- Safety Protocols: Visitors are required to adhere to all safety instructions provided by our staff and to use the equipment responsibly.
- Assumption of Risk: Climbing is an inherently risky activity. By participating, you assume all risks associated with the activity.
Gear Purchases
- Product Descriptions: We strive to ensure all product descriptions are accurate. However, we do not guarantee that product details are without error.
- Pricing: All prices are listed in INR and are subject to change without notice.
- Refund and Exchange Policy:
- Refunds: Refunds are available within 7 days of purchase if the gear is unused and in its original condition with tags attached. Proof of purchase is required.
- Exchanges: Exchanges can be made within 14 days of purchase. The item must be in its original condition and accompanied by the receipt.
- Non-Refundable Items: Custom or special-order items, as well as items marked as final sale, cannot be refunded or exchanged.
- Defective Products: If a product is found to be defective, it can be returned within 14 days for an exchange or full refund.
Booking and Cancellations
- Class Bookings: All bookings must be made through our website or at the front desk. Payment is required to confirm your spot.
- Cancellations:
- Class Cancellations: Cancellations must be made at least 24 hours before the scheduled class to receive a full refund.
- No-Shows: Failure to show up for a class without prior cancellation will result in forfeiture of the payment.
Membership Terms
- Membership Agreement: All members must abide by the rules and regulations set forth in the membership agreement.
- Membership Suspension and Termination: Equilibrium Climbing Station reserves the right to suspend or terminate memberships for violation of policies or improper conduct.
Liability and Waivers
- Limitation of Liability: Equilibrium Climbing Station is not liable for any injuries, losses, or damages that occur while using our facilities or services, except as provided by law.
- Indemnification: By agreeing to these terms, you agree to indemnify and hold Equilibrium Climbing Station harmless from any claims or damages arising from your use of our facilities.
Intellectual Property
All content on this site, including text, graphics, logos, and images, is the property of Equilibrium Climbing Station and is protected by applicable copyright laws.
Privacy Policy
Your use of our website and services is also governed by our Privacy Policy.
Contact Us
If you have any questions regarding these terms and conditions, please contact us at: Email: [email protected] Phone: +91-XXXX-XXXXXX
By using our services, you acknowledge that you have read and agree to these terms and conditions.